Neighborhood Benefits™
ServiceMac + Bilt Partnership
What is Bilt and why am I being asked to use it?
UWM has partnered with Bilt to offer homebuyers a first-of-its kind mortgage rewards program. Bilt is more than just a servicing platform. It’s a rewards program designed to make your mortgage payments work harder for you. By paying your mortgage on-time and digitally through Bilt, you’ll not only enjoy a secure and convenient way to manage your payments but you’ll also earn Bilt Points. These points can be redeemed for travel, fitness, shopping or toward your principal-only mortgage payments.
Is Bilt affiliated with ServiceMac?
ServiceMac and Bilt have partnered together to bring you something new: rewards for paying your mortgage on-time and digitally through Bilt. Your loan is still with UWM, but by making payments through Bilt you can earn points that can be redeemed for travel, shopping, fitness and more.
Payments, Fees & Rewards
Are there any fees for using Bilt?
There are no fees to use Bilt; however, the payment method you select may result in additional charges. There are no extra fees for recurring or one-time ACH payments (directly withdrawn from your bank account) made through Bilt, or when you pay with a Bilt credit card. Additional fees will apply for payments made with a Mastercard credit card or a Mastercard or Visa debit card. - Mastercard credit card payments do incur a 3% fee on top of your payment amount. Be aware that due to the size of an individual’s mortgage payment, your credit card provider may initially decline or flag this payment. - Mastercard Debit and Visa Debit card payments will incur a processing fee of $9.95.
Can I earn rewards or points by paying through Bilt?
Yes. You can earn Bilt rewards points each time you make an on-time digital mortgage through Bilt.
What types of payments will not earn me points?
Only on-time digital payments made through Bilt will earn points. Payments that will not earn points include: - Late payments - Mailed checks - Payments made over the phone - Payments made via BillPay through your bank - Principal-only payments - Fee-only payments - Escrow-only payments
What can I redeem my points for?
Points can be redeemed for everyday neighborhood benefits such as restaurants, grocery stores, pharmacies, travel and more. Additionally, you can use your points toward extra principal-only mortgage payments or apply them toward the down payment on your next home.
How will I stay informed about my reward points and other benefits?
You will receive emails and notifications about your reward points and benefits within the Bilt app. Your points bank will also be visible at the top of your Bilt dashboard on the app and on your desktop.
Will there be resources available to understand the rewards program better?
Visit Bilt’s rewards page at https://support.biltrewards.com/hc/en-us/sections/15833555309069-Redeeming-Points to understand how to earn points and redeem them for rewards and benefits.
Transition & Support
When will the Bilt experience be available?
As soon as you receive a notification that your new servicing payment platform is ready through Bilt, you can register and access your loan to start earning rewards.
What happens if I do not register with Bilt?
To digitally access your loan information and mortgage documents, you must register with Bilt, regardless of whether you want to set up digital payments through Bilt. You can make your mortgage payments by mailing a check or calling in. However, please note that you will not earn points for these payments. Only on-time digital payments made through Bilt earn rewards.
How do I access my year-end statement (1098) after I register with Bilt?
If you have opted to receive electronic documents, you can easily access your year-end statement by logging into your Bilt account. Navigate to the Document Center on your payment dashboard and open the "Taxes" folder. This process is quick, secure and centralized, allowing you to download or print your statement whenever needed. If you’re not enrolled in paperless, your 1098 will be mailed to the address on file.
How can I access documents that were on my previous portal?
Once you have registered and accessed your loan with Bilt, all your mortgage documents will be automatically transferred for you. You'll easily find everything in one place by logging into your Bilt account and navigating to "Loan Details" and selecting "Documents".
After I register and claim my loan with Bilt, can I still access my information through the old site and use my old login information?
No, once you have registered and accessed your loan with Bilt, your mortgage information will only be available through the Bilt platform, and you will use your Bilt login going forward. Bilt offers a streamlined, modern experience with everything in one place, including easy access to payments, statements and documents, plus the added bonus of tracking and redeeming your rewards. also modify your settings at any time after the account setup by navigating to Loan Details > Documents > Manage Delivery Preferences. There, you can select which documents you would like to receive electronically.